Case study · Professional services
Support response time cut 70%
The challenge
A growing services firm was drowning in repetitive support tickets, with response times stretching into days.
What we built
We built an AI knowledge assistant trained on their documentation and connected to their helpdesk, drafting accurate replies for agents to approve.
The result
Average first-response time dropped 70%, and agents now handle far more tickets without burning out.
Average first-response time dropped 70%, and agents now handle far more tickets without burning out.
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